COVID-19 Update

1st June 2020

Richlee Motor Company is committed to our Health & Safety Policy. It is vital for all staff, contractors, visitors and customers. The following sets out our clear objectives to support this commitment.

We are open and here to help.

Our Rayleigh, Billericay sales sites and Wickford workshop open from 1st June and all our services will resume, however, we recognise that it’s important that when you visit our sites it is safe to do so. So we’ve been busy making sure we have ‘keeping safe’ measures in place to keep you and our colleagues and customers safe.

Every precaution will be taken to look after and protect our staff and customers, in particular, social distancing will be maintained at all sites, there will be regular and enhanced cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.

Here’s some of the social distancing measure we have put in place to help customers and colleagues to keep safe:

  • 2 metre social distancing markers have been placed in relevant areas of the site (including the workshop) and navigational markers are displayed on the floor to guide you safely through the showroom. This will help the need to reduce and mitigate “Track & Trace”
  • Protective screens have been installed at our sales and service desks.
  • Sanitisation stations are in place in all main areas of the showroom for everyone to use throughout their visit with us, particularly on arrival and when leaving.
  • We’re asking customers to limit their group to no more than two people where possible when visiting, and if you or your family are unwell, please keep your distance and call us instead.
  • Test Drives are still available, however in order to maintain the recommended social distance, test drives will be agreed and authorised if necessary.
  • We have re-organised our seating in our waiting area in line with Government Guidance.
  • We have removed our reading material and our refreshments station during this time for customer and colleague protection.
  • We carry-out an initial deep clean of our workshop on a daily basis before we open.
  • Collection and delivery* is still available however we will be prioritising our vulnerable and elderly customers, so thank you for your understanding. Our drivers will be wearing suitable PPE in accordance with government guidance, will use antibacterial spray to wipe down the interior and door handles and will maintain social distancing.
  • Essential PPE is provided to our teams, and our technicians will be wearing disposable gloves at all times when moving or working on vehicles.
  • Each vehicle that passes through the workshop will be fully sanitised; all contact points will be cleaned including vehicle keys.
  • We have implemented a COVID-19 vehicle valeting process to ensure effective sanitation both inside and outside the vehicle – we are asking customers to switch off their air conditioning unit, and to remove any personal belongings from the vehicle prior to dropping it off, so we can effectively sanitise the vehicle.
  • We have reviewed our processes and will encourage customers to complete as much as possible of the buying process remotely, where feasible and subject to agreement.
  • For those customers who prefer not to visit the showroom we will be able to offer Vehicle Handovers and Vehicle Valuations at your home – however, this is subject to availability and we will prioritise our elderly and more vulnerable customers. Thank you for your understanding.
  • We are encouraging card payments only.

We would like to thank you for your continued support, and if you have any further questions please do not hesitate to contact us.

Kindest Regards,
The Team at Richlee Motor Company


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